Terms of Service

"Client Content" means footage, photos, audio, logos, brand assets, text, customer lists, details about your team, and any other material you or your team send us. "Deliverables" means the finished videos, posts, websites and other work we provide. "Plan" means your subscription (Starter, Growth or Pro), billed monthly or annually. "Billing month" means the period between two monthly billing dates; on an annual plan, it means each month of the year you paid for, counted from your start date. "Allowance" means the most edited videos, branded posts and AI credits your Plan includes in a billing month. "AI credit" means one AI video on one of our AI templates. "Business day" means Monday to Friday, except statutory holidays in Ontario. "Dashboard" means our client dashboard at dashboard.salongridstudio.com. Anything these Terms say you can do in the Dashboard, you can also do by emailing support@salongridstudio.com.

The Services are for businesses only. By buying, you confirm that you are buying for a business you own or run, and not for personal, family or household use. You must be of the age of majority where you live and able to enter into a contract.

You are responsible for keeping your information accurate, for keeping your login details safe, and for everything done under your account, including by team members you give access to. Tell us straight away if you think someone has used your account without permission. We may refuse, suspend or close an account where the law allows.

We offer three subscription plans: Starter, Growth and Pro. Depending on your Plan, the Services can include: edited videos made each month from our Core and Premium video templates; branded posts (static social posts made each month); AI videos on the AI templates (AI Talking, AI Commercial and UGC Product), which use AI credits, not your edited-video allowance; captions; posting for you on the accounts you connect, with videos going to Instagram, Facebook, TikTok and YouTube Shorts and branded posts going to Instagram and Facebook; a monthly results recap; and up to 23 automations, including missed-call text-back, review requests, booking confirmations and reminders, lead follow-up, waitlist refills, win-back campaigns, an AI receptionist, AI booking from DMs and website chat, lead ads into your pipeline, and an organised client database. Every Plan includes a 30-minute onboarding call, and Growth and Pro add a 30-day check-in call. Pro also includes a dedicated account manager, a monthly strategy brief and a quarterly 30-minute strategy call.

What each Plan includes (its allowances, templates, automations and AI credits) is shown on our pricing page when you buy, and in your Dashboard. We may improve, change or retire individual features, but we will not raise the price of your Plan while your subscription stays active (see Section 4). We use commercially reasonable efforts to keep the Services running, but we cannot promise they will always be uninterrupted or free of errors.

Any extras we offer to existing clients inside the Dashboard are governed by these Terms, at the price and on the conditions shown when you buy them.

Plans are recurring subscriptions priced in Canadian dollars (CAD). Monthly plans are billed monthly, on the same date each month as your first payment. Annual plans are paid once, up front, for twelve months, and cost the same as nine months at the monthly price. Monthly plans have no setup fee and no long-term contract. Your first payment is taken at checkout and your subscription starts that day.

Payments are processed by Stripe. We accept credit and debit cards, Apple Pay, Google Pay and Link (Stripe's saved payment details). You authorize us, through Stripe, to store your payment method and to charge it on each billing date, and for any other amount you agree to pay us, until you cancel.

All our prices are in CAD and do not include tax. We add GST/HST at the rate for your province or territory, plus any other sales tax the law requires us to collect. Stripe calculates the tax from your billing address, and it appears as a separate line on your receipt and invoice. Our GST/HST registration number is 791998446 RT0001.

Your Plan price is locked for as long as your subscription stays active. New prices apply only to new subscriptions, including if you cancel and sign up again later.

Please contact us before you dispute a charge with your bank. If you dispute a charge with your bank, your account is frozen until the dispute is resolved: our production stops and your automations stop sending, with their settings kept. If the dispute is resolved in our favour, everything switches back on as it was. If it is not, your plan is cancelled as described in Section 5.

Price. The website build is a one-time service, separate from your subscription. It costs $500 plus tax, the same for everyone, and is paid in full at checkout. An annual plan includes it at no charge, once per client, in the first year of that plan. If you are on an annual plan, request your build through the Dashboard instead of paying at checkout. If you paid for a build on a monthly plan and then switch to annual, we credit $500 on your first annual invoice. Any further build costs $500 plus tax.

How it works. Work starts the next business day after you pay. On day 1, we research your business and send you one page to confirm what we found. You have two business days to correct it. If we do not hear back, we keep building from what we found, and you can ask for changes when you see the preview. We send you a live preview link within five business days of work starting.

Revisions. After the preview, we make reasonable revisions until you approve the final version. If a change becomes a new concept, or goes past five rounds, we talk it through with you before doing anything else.

Refunds. You can get a full refund any time before we send your preview. Once the preview has been sent, the build fee is non-refundable. If you are refunded, the preview link is switched off.

Handover. Once you approve the final version, we publish the site and hand it over in your business's name. The domain (web address) must be registered in your name, and you pay its registration and renewal to your domain provider. You do not need to learn any software, and you do not edit the site yourself: every change comes through us.

After handover, your site stays live. We keep your site live in your business's name at no monthly cost to you, with no end date. That is true whether or not you have a plan with us, and it stays true if you later cancel a plan. Without a plan or Website Care, the site stays as it is and we do not make changes to it.

Changes after handover.

• On a plan. If you are on a monthly or annual plan, website edits are included while your plan is active. Send one edit request at a time. We start the next one when the last one is done, and we handle each as soon as we reasonably can. We do not promise a set turnaround time.
• Website only. If you have the website only, you can add Website Care for $49 a month plus tax. Website Care covers edits to your site. Keeping your site live never costs extra. We offer Website Care at or after handover. It starts when you buy it, and you can cancel it any time, effective at the end of the billing month.
• What counts as an edit. Changes to your existing pages, such as text, prices, hours, photos and banners. New pages, new features and redesigns are not included, and we will talk them through with you separately.

Not included. Unless we agree otherwise in writing, the build does not include ongoing search engine optimization, paid advertising, third-party fees (such as your domain) or future redesigns.

If a payment fails, Stripe emails you a secure link to update your payment method. Stripe then tries the payment again automatically, currently about 1, 4 and 9 days after the first failed attempt. Your Services keep running while Stripe tries again.

If the payment is still overdue 7 days after the first failed attempt, we put our production on hold: no new videos, posts or setup work. You can still approve finished pieces, and approved pieces keep posting. Production restarts as soon as the payment goes through. Your automations, your phone number and your booking keep running until your plan is cancelled.

If the last retry fails, your plan is cancelled, your automations stop, and your account moves into the 90-day read-only period described in Section 5a. To come back within those 90 days, restart your plan from the Dashboard and your account picks up where it left off.

Upgrading a monthly plan. You can move to a higher plan at any time. On the day you upgrade, you pay the full difference between the two monthly prices, and the higher plan's allowances, templates and automations start right away. Your billing date stays the same.

Downgrading a monthly plan. A move to a lower plan starts on your next billing date. Until then, you keep your current plan. From that date, anything the lower plan does not include stops, including its automations and templates. AI credits you already have stay usable until they expire. For now, ask for a downgrade by emailing support@salongridstudio.com.

Switching between monthly and annual. A switch from monthly to annual starts on your next billing date. A switch from annual to monthly, or to a lower annual plan, can only happen at your annual renewal. To upgrade an annual plan, you pay the difference between the two monthly prices for each month left in your year, counting the current month, and the higher plan starts right away.

Annual refunds. Annual plans are paid up front. You can cancel an annual plan for a full refund until the earlier of: the day we deliver your first finished video or post, or the day work starts on your included website build. After that, the annual payment is non-refundable, and your plan stays active until the end of the year you paid for.

Annual renewal and extras. Annual plans renew automatically for another year at the same price unless you cancel before the renewal date. We email you 30 days before each renewal. If a renewal payment fails, Section 4b applies. The website build, the acrylic review stand and the NFC Google review cards (one for each location, plus two spares) come with the first year of an annual plan only. A renewal includes the plan and its allowances.

Annual plans cannot be paused.

Cancelling. You can cancel any time in the Dashboard or by emailing support@salongridstudio.com. Cancellation takes effect at the end of the period you have paid for: the billing month on a monthly plan, or the year on an annual plan. Your Services continue until then. Except as set out in Sections 4a and 4c, or where the law requires otherwise, payments are non-refundable, and we do not give partial refunds for part of a month or for allowances you did not use.

Pausing. Monthly plans can be paused for up to 60 days (two billing months) in any 12 months. A pause starts on your next billing date. While paused, you pay $97 a month plus tax instead of your plan price. A pause stops what we do, not what your system does: your automations, phone number, booking page, review requests and client database keep running, but we stop production and setup work. That means no new videos or posts, no new automations, and no changes to existing ones. You can still approve and post pieces we have already delivered, and export your data. A plan on a discounted pilot rate cannot be paused during that rate. Your plan restarts at its normal price when the pause ends.

Revisions. Edited videos and branded posts include reasonable revisions at no charge. If a change becomes a new concept, or goes past five rounds, we talk it through with you before doing anything else. Each AI video includes one free redo. Each redo after the first uses 1 AI credit, and we confirm with you before using it. Any redo needed because of a mistake on our side is always free. Website build revisions are covered in Section 4a.

You own your data. If you connect your Google Drive, we copy each video and post you approve, and your monthly exports, into a folder in your Drive that belongs to you. If you do not connect it, your files and exports stay in the Dashboard. You can export your data from the Dashboard at any time.

When your plan ends, your automations run until the end of the period you paid for. We then make a final export of your data, copy it to your Drive folder if it is connected, and keep your account open in read-only mode for 90 days so you can view and export everything. If you come back within those 90 days, you pick up where you left off. AI credits that expired while your plan was ended are not restored.

After 90 days, we delete your account data, including your contacts, messages, bookings and signed forms in the system that runs your automations. We keep only billing records the law requires, and records of consent, data exports and account activity, which we keep for 3 years. We never delete anything from your Google Drive folder.

If you want to keep the business phone number we set up for you, ask us before the 90 days are up. We will release it for transfer to a provider you choose within two business days of your request, where the phone provider allows it.

If you are a client, you can refer another business to us. The reward goes to you, the referrer. The business you refer does not get a reward through this program.

A referral counts when the business signs up through your referral link, or enters your referral code in their onboarding form before their first renewal.

After the referred business has paid its third plan invoice, your next invoice gets a one-time 100% discount. That makes your plan free for that billing month, with no tax to pay on it. If the referred business is on an annual plan, it counts once 90 days have passed since its annual payment, with no refund or dispute. If you are on an annual plan, your reward is one month of your plan at the monthly price, taken off your next renewal. Pause invoices, invoices at a discounted pilot rate and website build payments do not count.

If you have no active plan when the reward is earned, the reward lapses. If you are paused, or still on a discounted pilot rate, at that time, we apply the reward to your first full plan invoice afterwards. Rewards have no cash value, cannot be transferred, and are given once for each business referred. You cannot refer your own business or another business you own. We may refuse a referral that does not follow these rules.

Many Deliverables depend on Client Content you send us. How many pieces we can make in a billing month depends on you sending usable content and feedback in time. We are not responsible for delays or shortfalls caused by late, missing, low-quality or unusable content.

Monthly production capacity. The video and post numbers for each Plan are the most we will produce for you in a billing month. They are a production capacity, not a guaranteed number of finished pieces. Production depends on you sending suitable footage and photos of your own business, and on you approving finished pieces. During the month we tell you when the material we hold is not enough to fill it, and we then apply the shortfall choice you picked at onboarding, which you can change at any time. If a piece cannot be made because the material never arrived, or because we were unable to finish it, that piece is added to the next billing month once, on top of that month's allowance, up to one extra month's worth. If a month has more pieces than posting days, we carry the extra pieces into the next month in the same way. Otherwise, unused edited videos and branded posts do not carry over, are not refundable and have no cash value. AI credits included with your Plan roll over for one billing month, then expire. Credits bought separately expire as shown when you buy them. We deliver on a rolling basis through each billing month.

Nothing posts without your approval. You review every Deliverable before it is published. Nothing is posted to your accounts until you approve it, and we never treat silence as approval. Each finished piece stays ready for your approval until the end of the billing month after the one it was delivered in, and we remind you before that date. A piece you have not approved by then is not posted. It stays in your Dashboard to download and still counts toward the month it was made in. The same applies to a piece you choose not to post. Days when your account is frozen because of a payment dispute do not count toward that date. Posting for you is included on every Plan, and you authorize us to publish the content you approve to the accounts you connect. You remain responsible for what is posted.

You keep ownership of your Client Content. You give us a limited, non-exclusive, worldwide, royalty-free license to host, copy, edit, brand, caption, adapt and store it, and to publish it where you approve, only to provide the Services. This license ends when your subscription ends and we delete your content as described in Section 5a and our Privacy Policy, except for copies the law requires us to keep, or copies in routine backups until they are overwritten.

You confirm that you own, or have all the rights, licenses, consents and releases needed for, every face, voice, name, likeness, logo, trademark, song and other element in your Client Content. That includes releases from any customer or team member who appears, and consent from a parent or guardian for anyone under 18. You also confirm that your content, products, services and claims are lawful, accurate and not misleading, do not infringe anyone's rights, and that you will follow all laws and platform rules. You are solely responsible for your Client Content and your business claims.

Once you have paid in full, you may use the Deliverables for your own business marketing, including after your plan ends. On handover, the website we build for you is yours. Our templates, scripts, systems and software stay ours. We may show work we made for you in our portfolio and marketing unless you opt out in writing.

Some formats are made with third-party generative AI, under those providers' terms. We confirm the brief with you before we make an AI video. AI output can contain mistakes, visual glitches or unexpected likenesses, so you must review each Deliverable before it is published, and the decision to publish is yours. If you do not want your inputs processed by outside AI providers, do not order those formats.

Labelling AI content. We do not add an "AI-generated" label to your videos ourselves. You decide whether to label AI content when it is posted on each platform, and you are responsible for following each platform's rules on AI content. If you want a label, add it to the caption yourself before you approve the piece. You can always edit the caption before approving. Platforms may add their own label, for example by reading information stored inside the video file, and we cannot control or remove it.

AI presenters. An AI presenter can be one of our stock presenters, or one made from a real person's photos and voice. We make a presenter from a real person only with that person's own signed consent, one for each presenter. If that person withdraws their consent, we retire the presenter: it cannot be used for new videos, and any video with that presenter that you have not yet approved is held back for review.

Features connecting to third-party platforms are subject to those platforms' terms, and we are not responsible for their availability, decisions, rate limits, takedowns, or account actions. You are the sender and responsible party for all marketing communications sent through the Services to your contacts; you represent you have all required consents under CASL, the TCPA, CAN-SPAM, and similar laws, maintain consent records, and will honour opt-outs, and you will indemnify us for claims arising from messages you send or authorize.

Contacts you provide. When you import or give us a contact list, you confirm that you collected those contacts lawfully and have the permission the law requires to message them, and you confirm where the list came from when you import it. Every message to your customers is sent on your instruction and in your business's name. You can remove a contact or a list at any time, and we will stop messaging them. We honour every opt-out we receive on your behalf. A person who opts out of texts or marketing is not sent them again unless they opt back in themselves.

Automations such as missed-call text-back, booking reminders, review requests, follow-up and win-back messages, the AI receptionist and AI booking contact your customers on your behalf. You are the sender of those messages. You are responsible for having your customers' consent where the law requires it, for honouring their opt-outs, and for giving any notice the law requires about automated calls, automated messages or call recording.

Once you ask us to switch an automation on, it sends messages automatically as set up, without a separate approval each time. Review requests go to every customer, not only the ones likely to leave a good review, because review platforms do not allow filtering who is asked.

Your customers can reply STOP or ARRET to stop your texts at any time, and we act on it straight away. Phone carriers also treat CANCEL as a request to stop texts. If a customer with an upcoming appointment replies CANCEL, they stop getting texts, we tell them their appointment is not cancelled and how to change it, and we alert you so you can call them. Automated texts and calls to your customers go out between 9 AM and 9 PM in your location's time zone, except missed-call replies, booking confirmations and the automatic replies to words such as STOP, HELP or CANCEL.

Fair use. Each Plan includes the messaging, calling and assistant usage a business of its size would normally need. We may set a reasonable usage ceiling on your account. If your account passes it, the outbound marketing campaigns you send, such as your monthly text blast, win-back campaign, lead ad follow-up and seasonal offers, pause for the rest of that billing month. Your phone line, AI receptionist, missed-call text-back, booking page, confirmations, reminders and review requests keep running. We will tell you when this happens. If your usage is regularly above what your Plan includes, we will ask you to move to a Plan that covers it. We never add a usage surcharge to your bill without your agreement.

The Services, including the website, software, code, templates, designs, workflows, and the SalonGrid Studio name, logo, and brand, are owned by us or our licensors. These Terms grant only a limited right to use the Services and your Deliverables. You may not copy, resell, reverse engineer, scrape, or create derivative works except as allowed by law.

You agree not to use the Services to break the law; upload content you lack rights to; upload or request defamatory, deceptive, hateful, harassing, or sexually exploitative content or content that violates rights; impersonate others; transmit malware; probe or circumvent security; or send communications that violate anti-spam or telemarketing laws. We may remove content and suspend or terminate violating accounts.

Each party will use the other's non-public information only to perform under these Terms and protect it with reasonable care, except information that is public, already known, independently developed, or required to be disclosed by law.

We rely on third-party providers (hosting, storage, payments, automation and CRM, AI generation, messaging, analytics) and are not liable for their acts, omissions, pricing, or availability; dependent features are subject to those providers' terms.

We do not guarantee any specific outcome, including views, leads, bookings, followers, reviews, sales, or revenue. Results depend on factors outside our control. Any testimonials, examples, or figures shown are illustrative and not a promise of your results.

The Services and Deliverables are provided "as is" and "as available," without warranties of any kind, express, implied, or statutory, including merchantability, fitness for a particular purpose, title, and non-infringement, to the maximum extent permitted by law.

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, data, or goodwill; and our total aggregate liability for all claims will not exceed the total amount you paid us in the three months before the event giving rise to the claim.

You will defend, indemnify, and hold harmless SalonGrid Studio and its owners, personnel, and contractors from third-party claims, damages, losses, and reasonable legal fees arising from your Client Content; your products, services, or claims; content you ask us to publish; your use of the Services; your messages or marketing; or your breach of these Terms or of law. We will defend, indemnify, and hold you harmless from third-party claims that the Services as provided by us (excluding your Client Content and third-party services) infringe a third party's intellectual property rights, subject to Section 18. The indemnified party will promptly notify the other, allow it to control the defense, and cooperate.

These Terms apply while you use the Services. You may cancel under Section 5. We may suspend or end your access if you break these Terms, do not pay (see Section 4b), create a legal or security risk, or misuse the Services. When the Services end, your data is handled as set out in Section 5a and our Privacy Policy. Sections that by their nature should continue after the Services end do continue, including licenses already granted, intellectual property, disclaimers, limitation of liability, indemnities and dispute resolution.

We are not liable for delay or failure caused by events beyond our reasonable control, including outages, internet or provider failures, AI-provider or platform disruptions, strikes, war, terrorism, pandemics, or government action.

First, try to resolve any dispute informally by contacting us; we will try in good faith to resolve it within thirty days. If unresolved, except where prohibited by consumer-protection law, disputes will be resolved by final and binding individual arbitration under the rules of a recognized Canadian arbitration body, seated in Ontario, in English. To the extent permitted by law, both parties waive any right to a jury trial and to participate in a class, collective, or representative action. Either party may seek injunctive relief in court for intellectual-property or unauthorized-use matters. Mandatory consumer-protection rights in your jurisdiction (including Quebec) prevail where they conflict.

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable there, and, subject to Section 22, the courts of Ontario have jurisdiction.

We may update these Terms. When a change is material, we update the "Last updated" date and email active clients before it takes effect. A change to these Terms never raises the price of your active Plan. If you keep using the Services after a change takes effect, you accept it.

These Terms and the Privacy Policy are the whole agreement between us about the Services, and they replace any earlier agreement. If any part is found unenforceable, the rest stays in effect. Not enforcing a right does not waive it. Notices to you may be sent to the email address on your account. Headings are for convenience only.

Assignment. You may not transfer these Terms or your Plan to anyone else without our written consent. If you sell your business, contact us, and we will not refuse without good reason. We may transfer these Terms and your Plan to a company or other business that takes over SalonGrid Studio, including a company formed by its owner to run it. If that happens, we will tell you by email, and your price, allowances and rights under these Terms will not change because of the transfer. If you sell your business, your annual plan transfers to the new owner for the rest of its term. Email support@salongridstudio.com and we will move the account.

Questions about these Terms can be sent to support@salongridstudio.com or through the contact form on the website.