Legal
Terms of Service
Last updated: July 26, 2026
These Terms of Service ("Terms") are a binding agreement between you ("you," "your," or "Client") and SalonGrid Studio ("SalonGrid Studio," "we," "us," or "our"), operated from Quebec, Canada, and govern your access to and use of salongridstudio.com, the SalonGrid Studio subscription platform, the client portal, and all related content, automations, and services (together, the "Services"). By creating an account, purchasing a subscription, clicking "I agree," or using the Services, you agree to these Terms and to our Privacy Policy, which is incorporated by reference. If you use the Services for an organization, you represent that you are authorized to bind it.
1. Definitions
"Client Content" means footage, photos, audio, logos, brand assets, text, client lists, or other material you submit. "Deliverables" means finished videos, posts, and other outputs we provide. "Plan" means your subscription tier. "Portal" means your account dashboard.
2. Eligibility and Accounts
You must be the age of majority and able to contract. You are responsible for the accuracy of your information, for keeping credentials secure, and for all activity under your account. Notify us of unauthorized use. We may refuse, suspend, or terminate accounts where permitted by law.
3. The Services
We provide subscription plans across seven tiers (Starter, Growth, Pro, Social Growth, Content Machine, Viral Growth, and Studio Domination). Depending on your Plan, the Services may include monthly branded video production across ten video templates (T01 to T10), Branded Posts (static social posts produced monthly), Premium AI videos (including AI Talking Video, AI Commercial, UGC Product, and Logo Ident), and the automation stack: missed-call text-back, review requests, booking calendar and reminders, AI booking bots in DMs and webchat, AI voice receptionist, lead ads with follow-up, CRM and client database, and, on higher Plans, content scheduling and posting on your behalf. Features, monthly quantities, template access, and AI credits vary by Plan and are described on the pricing page and in your Portal. We may add, modify, suspend, or discontinue features. We use commercially reasonable efforts but do not guarantee uninterrupted or error-free operation.
4. Subscriptions, Billing, Renewals, and Taxes
Plans are recurring subscriptions in CAD and can be billed monthly or annually. New monthly clients receive a 20% discount on months one through three, then convert to full price at month four. Annual plans are billed once up front and include a discount versus monthly of about 25%, the equivalent of 3 months free; the 20% new-client promo is monthly-only and does not stack with annual. Annual payments are non-refundable except where required by law. There is no long-term contract; subscriptions auto-renew until cancelled, and you authorize us and our processor to store and charge your payment method on each renewal and for amounts you owe. Prices may change with advance notice before your next renewal. You are responsible for applicable taxes (GST/QST/HST) except taxes on our net income. If a payment fails we may retry, suspend Services, and charge reasonable late fees and recovery costs allowed by law. Do not initiate chargebacks for charges consistent with these Terms; contact us first. Unwarranted chargebacks may result in suspension and recovery of the amount plus fees.
4a. Website-Build Service
The website-build service is an optional one-time deliverable, separate from your subscription. It is priced at $500 CAD, one time, for everyone, whether or not you hold a subscription. The site is built around your brand, handed over into an account in your name and on a domain registered to you, and delivered in days. The one-time fee covers the initial build and delivery; ongoing hosting, domain registration, third-party fees, ongoing SEO work, and future redesigns are not included unless separately agreed in writing. The site goes live once you have approved the final build and the applicable fee has been paid.
5. Cancellation, Pauses, and Refunds
Cancel anytime from your Portal; it takes effect at the end of the current paid cycle. Except where required by law, payments are non-refundable and we do not prorate mid-cycle cancellations or unused features. Pause options, if offered, are described in the Portal.
6. Production Process, Uploads, Turnaround, Revisions, and Approvals
Some Deliverables require you to upload Client Content; timelines depend on you providing usable content and timely feedback, and we are not responsible for delays caused by late, missing, low-quality, or non-compliant content. Turnaround, monthly Deliverable counts, and included revisions are per Plan; extra revisions may incur fees. You are responsible for reviewing and approving Deliverables; if you do not respond within the review window, we may treat them as approved. Where your Plan includes posting on your behalf, you authorize us to publish approved content to accounts you connect, and you remain responsible for what is posted.
7. Your Content and License to Us
You retain ownership of Client Content. You grant us a limited, non-exclusive, worldwide, royalty-free license to host, reproduce, edit, brand, caption, adapt, store, and (where you opt in) publish it solely to provide the Services. This license ends when your subscription ends and we delete content per our Privacy Policy, except copies required by law or in routine backups.
8. Your Representations and Warranties
You represent and warrant that you own or have all rights, licenses, consents, and releases for every face, voice, name, likeness, logo, trademark, song, and element in your Client Content, including model and minor releases; that your content, products, services, and claims are lawful, accurate, and not misleading and do not infringe any third party's rights; and that you will comply with all laws and platform rules. You are solely responsible for your Client Content and business claims.
9. Deliverables and Usage Rights
On full payment you receive a license to use Deliverables for your own commercial marketing. We may display anonymized or branded examples of work we produced for you in our portfolio and marketing unless you opt out in writing. Underlying templates, scripts, systems, and software remain ours.
10. AI-Generated Content
Some formats are produced with third-party generative AI under those providers' terms. AI output can contain inaccuracies, artifacts, or unexpected likenesses; you must review each Deliverable before publishing and are responsible for your decision to publish. If you do not want inputs processed by external AI providers, do not order those formats.
11. Posting, Third-Party Platforms, and Messaging Compliance
Features connecting to third-party platforms are subject to those platforms' terms, and we are not responsible for their availability, decisions, rate limits, takedowns, or account actions. You are the sender and responsible party for all marketing communications sent through the Services to your contacts; you represent you have all required consents under CASL, the TCPA, CAN-SPAM, and similar laws, maintain consent records, and will honor opt-outs, and you will indemnify us for claims arising from messages you send or authorize.
12. Intellectual Property
The Services, including the website, software, code, templates, designs, workflows, and the SalonGrid Studio name, logo, and brand, are owned by us or our licensors. These Terms grant only a limited right to use the Services and your Deliverables. You may not copy, resell, reverse engineer, scrape, or create derivative works except as allowed by law.
13. Acceptable Use
You agree not to use the Services to break the law; upload content you lack rights to; upload or request defamatory, deceptive, hateful, harassing, or sexually exploitative content or content that violates rights; impersonate others; transmit malware; probe or circumvent security; or send communications that violate anti-spam or telemarketing laws. We may remove content and suspend or terminate violating accounts.
14. Confidentiality
Each party will use the other's non-public information only to perform under these Terms and protect it with reasonable care, except information that is public, already known, independently developed, or required to be disclosed by law.
15. Third-Party Services
We rely on third-party providers (hosting, storage, payments, automation and CRM, AI generation, messaging, analytics) and are not liable for their acts, omissions, pricing, or availability; dependent features are subject to those providers' terms.
16. No Guarantee of Results; Testimonials
We do not guarantee any specific outcome, including views, leads, bookings, followers, reviews, sales, or revenue. Results depend on factors outside our control. Any testimonials, examples, or figures shown are illustrative and not a promise of your results.
17. Disclaimers
The Services and Deliverables are provided "as is" and "as available," without warranties of any kind, express, implied, or statutory, including merchantability, fitness for a particular purpose, title, and non-infringement, to the maximum extent permitted by law.
18. Limitation of Liability
To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, data, or goodwill; and our total aggregate liability for all claims will not exceed the total amount you paid us in the three months before the event giving rise to the claim.
19. Indemnification
You will defend, indemnify, and hold harmless SalonGrid Studio and its owners, personnel, and contractors from third-party claims, damages, losses, and reasonable legal fees arising from your Client Content; your products, services, or claims; content you ask us to publish; your use of the Services; your messages or marketing; or your breach of these Terms or of law. We will defend, indemnify, and hold you harmless from third-party claims that the Services as provided by us (excluding your Client Content and third-party services) infringe a third party's intellectual property rights, subject to Section 18. The indemnified party will promptly notify the other, allow it to control the defense, and cooperate.
20. Term and Termination
These Terms apply while you use the Services. You may cancel per Section 5. We may suspend or terminate access if you breach these Terms, fail to pay, create legal or security risk, or misuse the Services. On termination your right to use the Services ends and data is handled per our Privacy Policy. Sections that should survive (content licenses already granted, IP, disclaimers, limitation of liability, indemnification, and dispute resolution) survive.
21. Force Majeure
We are not liable for delay or failure caused by events beyond our reasonable control, including outages, internet or provider failures, AI-provider or platform disruptions, strikes, war, terrorism, pandemics, or government action.
22. Dispute Resolution, Arbitration, and Class Action Waiver
First, try to resolve any dispute informally by contacting us; we will try in good faith to resolve it within thirty days. If unresolved, except where prohibited by consumer-protection law, disputes will be resolved by final and binding individual arbitration under the rules of a recognized Canadian arbitration body, seated in Quebec, in English or French. To the extent permitted by law, both parties waive any right to a jury trial and to participate in a class, collective, or representative action. Either party may seek injunctive relief in court for intellectual-property or unauthorized-use matters. Mandatory consumer-protection rights in your jurisdiction (including Quebec) prevail where they conflict.
23. Governing Law
These Terms are governed by the laws of Quebec and the federal laws of Canada applicable there, and, subject to Section 22, the courts of Quebec have jurisdiction.
24. Changes to These Terms
We may update these Terms; when changes are material we update the "Last updated" date and, where required, notify active subscribers. Continued use after a change means acceptance.
25. General
These Terms and the Privacy Policy are the entire agreement about the Services and supersede prior agreements. If any provision is unenforceable, the rest remains in effect. Failure to enforce is not a waiver. You may not assign these Terms without our consent; we may assign in a merger, acquisition, or sale. Notices to you may be sent to your account email. Headings are for convenience. The parties requested these Terms be drafted in English.
26. Contact
Questions about these Terms can be sent through the contact form on the website.